Work Experience

Software Engineer

March 2022 - March 2024

Attended 100+ weekly stand-up meetings across 4 projects, collaborating with 10+ software engineers to receive tasks and instruction for weekly goals and to brainstorm and implement ideas and feedback
Built npcai.studio marketing website showcasing Merkle Root's AI integration products and opening the company to the $184.00bn AI market
Engineered 2 blockchain platforms including an NFT asset bridge between Ethereum and Solana chains and a Twitter clone that stores tweets on chain as NFTs

Oct 2019 - Jan 2022

Built internal tool using python to consolidate 3 client onboarding platforms and automate related reports
Gathered user requirements, and built and maintained code for the tool, saving employees 100 monthly hours in labor
Tested software for bugs and onboarding speed, fixing bugs and documenting processes to increase efficiency by 80%
Analyzed 2,000+ code-related issues and defects

May 2019 - October 2019

Standardized 15 job tasks and trained junior team members on industry best practices and standards
Implemented corrective plans of action for employee performance issues to improve efficiency by 17%
Analyzed latest technology innovations and made recommendations regarding infrastructure overhauls to reduce costs by 13%

August 2016 - May 2019

Reduced the average time to resolution by 19% by triaging incoming calls and escalating if necessary
Maintained a professional, friendly, understanding demeanor with customers, receiving 100+ positive customer reviews and reducing the likelihood of negative reviews by 60%
Earned 100% performance ratings for listening, communication, and problem-solving skills

May 2015 - May 2016

Developed in-house web app using C#, AJAX, XML, and HTML/CSS, that allowed 3 divisions to view and manage productivity reports
Gathered user requirements, and built and maintained code for the tool, saving employees 14 monthly hours in labor in report generation and increasing sales efficiency by 6%